In all our dealings with clients, we aim to be fair, open and honest. We aim to head off issues early and make clients aware of any major upfront costs before we incur them. In order to do this, we work in a tried and tested way – based on experience – and below explains this. Clients are encouraged to read and understand these terms and take advice from their Producer about the best and most cost-efficient way of completing a project.
A quotation is provided for every project. It is on the basis of the information provided to us at the time of the request and is valid for 7 days. If requirements change before production, we will re-quote. If extra time, travel, equipment or personnel is requested or required during the production stages, the Client understands this will be at extra cost. But we'll always check with you first.
Holler will only commence work upon receipt of a purchase order (PO) for the full amount quoted and an email or written confirmation that the quote is accepted. A commission form may also need to be signed. We cannot commence work on the basis of a phone call, verbal request or text message.
For new clients with no credit history with us, we ask for 25% or sometimes 50% as a Production Advance. A commission form may also be signed. Work will commence when the advance is paid.
The client agrees to appoint one decision maker on the project from their side, who has the power to make decisions. All feedback and decisions are to come via this person to our Producer. We find projects don't work well with more than one person calling the shots. It's ok for more people your side to be involved but one person needs to collect feedback and present it back to us in a singular and unified way.
We work fast to hit your deadlines but we need you to work with us. Therefore you agree to be available during the project and attentive to requests to help plan shoot and most importantly, provide timely feedback during the editing stage. If you need to be away during production, you agree to inform us in advance and appoint a decision maker in your absence.
All projects must be completed and signed off within 60 days of filming or start of animation.
On larger and international productions, Holler may need to bill for upfront hard costs. These typically include costs like flights and hotels that require booking in advance. The Client understands these may be invoiced at the time of payment by us, not at the end of the production stages. Flights will incur a 10% handling charge to cover administration and finance costs.
Our payment terms are strictly 30 days from date of invoice. This Term overrides any Terms and Conditions stated in a Purchase Order and in the event of an order being placed, the Client accepts this Term. This excludes travel which will be billed at the start of the production (see “Upfront Costs” above). Production Advances need to be paid on receipt.
For larger shoots, we often bill for the shoots first and then bill the post-production once this is complete. For quicker turnaround projects, we bill for the entire amount, once the post-production is complete.
Holler office hours are 9.00am to 5.30pm, Monday to Friday unless notified otherwise. Our main office number is 020 7112 8665.
The Client is responsible for all expenses incurred by Holler during all stages of a production. Including but not exclusively: transport, food, accommodation and mileage. But this will be included in your quote.
Booking A Shoot
Once a shoot date or dates have been booked, we will issue a booking confirmation email. If you need to cancel or change this date, this can be done free of charge, up to two clear working days before the shoot. After this time, we will charge the full shooting costs for the crew if the shoot is cancelled by the client. Irrespective of when you cancel, you will be liable for any costs we’ve already incurred, such as flights and hotels.
A filming day is classed as a maximum of eight hours from our crew arriving on site. Half days are 4 hours from arrival.
If a crew is required to travel and/or stay overnight on a non-filming day, we charge an overnight fee. This is 25% of the daily crew cost.
Locations & People
If filming venues and people to appear on camera are being organised by the Client, it is the Client’s responsibility to ensure that Holler has clear access to all relevant locations and that people are available to the schedule required throughout the day. Delays in filming may incur additional charges. It's rarely an issue but just in case of doubt.
In the event of inclement weather, Holler reserves the right to change the date of filming to a more suitable day. However, we will do this in liaison with the client.
All our staff are aware of our risk assessment policy. If the Producer on a shoot deems that the location, or parts of the location, are not safe to film at, we will make the client aware.
Equipment substitution / failure
In the unlikely event that Holler experiences equipment failure or difficulties, all efforts will be made to find suitable replacement equipment as soon as possible. The equipment used on the day of filming will be at the discretion of the senior member of the film crew. No further claims or liability will be accepted.
We take great care with footage we shoot and edit projects we undertake. We make sure the data is backed up and secure. However, we are not liable for any loss due to fire, theft, computer failure or event beyond our control.
Once the video is edited, a first version will be forwarded to the Client for their review. This draft may receive two sets of minor revisions, which are included in the original agreed cost. Subsequent revisions thereafter may incur extra charge. We prefer you to use our review software which makes the process quicker but E-mail correspondence is also ok.
Any contract requiring Holler to work to specific deadlines provided within the written agreement will be deemed to include a proviso that the clients will make themselves reasonably available to communicate and participate in filming with Holler and, more importantly, during client review of the edit. If Holler deem them not to have been so then Holler cannot be held responsible for failing to meet a deadline. We've not missed a deadline yet but clients do need to understand they are key to that.
A video will only be released by Holler once the Client approves all content as complete and satisfactory and confirms this in writing. Holler cannot be held liable to any party for any errors on any medium after the customer has agreed in writing that the content is correct and accurate and should be posted, published or broadcast.
Copyright of the filmed footage (or graphics) transfer to the client once payment is received. Holler however will retain the right to use any approved footage that is placed in the public domain as case study/portfolio items. When a client places a video into the public domain (eg YouTube, on a website or other public facing internet site), they understand this.
Holler advises and recommends using Release Forms to sign up anyone on camera.
Taste & Decency
Holler reserves the right to refuse to use, publish or broadcast any information it considers obscene or morally unsuitable or which would breach copyrights, or which is libellous, defamatory or illegal.
Any confidential or proprietary information which is acquired by Holler from a client company, person or entity will not be used or disclosed to any person or entity, except when required to do so by law. If required, Holler will sign and adhere to the conditions of any Confidentiality Agreement used by the client.
In all instances will reserve the right to remove any of its personnel and / or equipment from a location if it is deemed unsafe or if they are subjected to abusive or aggressive behaviour. In this instance the Client will be liable for any costs incurred as a result of this.
Holler (Matte Box Media Ltd) carries public liability insurance cover of £2 million pounds. Upgraded specific project insurance cover can be provided at extra cost upon request.
Holler offers the Client an archiving service where we store their edit project, camera rushes and completed video(s) on an external hard drive for a small charge. Unless requested otherwise, we will keep this in-house to re-open the edit project if ever needed. Due to the nature of hard drive technology, we provide no guarantee that the drive will always be error free. If a Client wishes to take their own backup copy, we would strongly advise this.